1. Introduction
Sophia’s Garden and Sons recognizes the importance of protecting your personal data. We have instituted strict policies and security measures to protect the information you provide us.
2. Who is responsible for the processing of your personal data?
Sophia’s Garden and Sons (”Sophia’s Garden”, ”we” or ”us”), is the controller of your personal data. Our affiliated companies, including licensees and selected suppliers, may process your personal data on our behalf and are thereby processors of your personal data with our instructions.
You may contact us at any time via email: [email protected]
3. Categories of data processed, purpose and legal basis for processing
3.1 General
We process various types of data for different purposes and on different legal bases. Below is a summary of our data processing activities.
3.2 Online Customers
When you place an order online, we process the following information to fulfill your order: name, email, phone number, shipping address, and billing address. We use this data to communicate with you regarding your order, returns, and exchanges. The legal basis for this processing is the fulfillment of our contractual obligations to you and our legitimate interest in facilitating returns, exchanges, and complaints.
We store your purchase history and information regarding returns and exchanges for accounting purposes. Payments are processed by a third-party service, which is the controller of payment-related information.
3.3 Newsletter Subscribers
If you subscribe to our newsletter, we process your name and email address for direct marketing purposes. The legal basis for this is our legitimate interest in marketing our products to existing customers. You can unsubscribe at any time by clicking the unsubscribe link in our newsletters or by contacting us.
3.4 Website Users
When you visit our website, we may process your IP address for statistical and marketing purposes. Your IP address does not directly identify you as an individual.
3.5 Customer Service
If you contact our customer service, we store your communication for as long as necessary to address your inquiry and for follow-up within 12 months.
3.6 Anonymized Data
We may use anonymized data for statistical purposes.
4. Does Sophia’s Garden share your information with others?
We do not sell or rent our customers’ personal data. We may share your data with affiliated companies for marketing purposes and with selected suppliers who perform functions on our behalf (e.g., order fulfillment, payment processing, website maintenance). These third parties process data solely on our behalf and in accordance with our instructions.
We may also disclose your personal data if required by law or in the event of a business transfer.
5. Transfer outside of the EU/EES
We may share your data with selected suppliers who may process your data in countries both inside and outside of the EU/EES when performing functions on our behalf.
6. How long do we keep your data?
We retain your personal information for as long as necessary in relation to the purposes for which it was collected or otherwise processed, as specified in section 3.
7. Your data subject rights
You have the right to:
- Access your personal data
- Request rectification of your data
- Request erasure of your data
- Object to processing of your data
- Request restriction of processing your data
- Data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at [email protected].
8. How do I unsubscribe from Sophia’s Garden’s newsletters and emails?
You can unsubscribe using the link included in every newsletter or email, or by contacting us at [email protected].
9. Is it mandatory to provide personal data?
When purchasing online or signing up for our newsletter, we will inform you which data is mandatory. This data is necessary for us to fulfill our contractual obligations to you.
10. Children’s privacy and legal purchase age
We do not wish to collect personal information from anyone under 16. If you are under 18, we require that you inform and get your parents’ or guardians’ consent before purchasing anything or providing any personal data to us.
11. Cookies and similar techniques
We use cookies on our website. Please see our separate Cookie Policy for more information.
12. Modifications
Sophia’s Garden reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and we encourage you to review this page from time to time.
Version 1, last date for modification: July 2, 2024